2/26/2024 0 Comments Content or informational listeningEmotional support in the form of empathetic listening and validation during times of conflict can help relational partners manage common stressors of relationships that may otherwise lead a partnership to deteriorate. ![]() Empathetic listening can help us expand our self and social awareness by learning from other people’s experiences and by helping us take on different perspectives. We shouldn’t underestimate the power of listening to make someone else feel better and to open our perceptual field to new sources of information. Listening also has implications for our personal lives and relationships. Training and improvements in listening will continue to pay off, as employers desire employees with good communication skills, and employees who have good listening skills are more likely to get promoted. DiSalvo, “A Summary of Current Research Identifying Communication Skills in Various Organizational Contexts,” Communication Education 29 (1980), 283–90. Even though listening education is lacking in our society, research has shown that introductory communication courses provide important skills necessary for functioning in entry-level jobs, including listening, writing, motivating/ persuading, interpersonal skills, informational interviewing, and small-group problem solving. Poor listening skills, lack of conciseness, and inability to give constructive feedback have been identified as potential communication challenges in professional contexts. National Association of Colleges and Employers, Job Outlook 2011 (2010): 25. Interpersonal communication skills including listening are also highly sought after by potential employers, consistently ranking in the top ten in national surveys. In general, students with high scores for listening ability have greater academic achievement. ![]() Wolvin, “The Differential Impact of a Basic Communication Course on Perceived Communication Competencies in Class, Work, and Social Contexts,” Communication Education 42 (1993): 215–17. In terms of academics, poor listening skills were shown to contribute significantly to failure in a person’s first year of college. ![]() Listening is also important in academic, professional, and personal contexts. In general, listening helps us achieve communication goals: physical, instrumental, relational, and identity. Understanding how listening works provides the foundation we need to explore why we listen, including various types and styles of listening.
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